The city of Traverse City has released an update on late delivery of utility bills to customers.
They say the delivery of the utility bill to customers (paper only) of City of Traverse City / Traverse City Light & Power has been delayed since early September due to staff shortages at a third-party printing and distribution center.
The city then said they signed a contract with a new printing and distribution center and invoices were sent out this week.
However, they say the utility bill will be a little different and customers will most likely receive two utility bills in quick succession.
To compensate for the interruption, the city says it has suspended the calculation of late payment penalties on utility bills for the time being. Barriers were also suspended.
They also encourage customers who may have difficulty paying back-to-back utility bills to contact the treasurer’s office to agree on payment arrangements. Customers can call 231-922-4431.
“We are disappointed that the distribution of invoices has been delayed due to staff shortages at our third-party facility and we want to work with our customers to avoid further disruptions,” said James Henderson, Interim City Treasurer and Finance Director. “No payment penalties are charged and payment arrangements can be made if hardship arises due to consecutive utility bills.”
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